Customer service that can't see the order, the product or the delivery is blindfolded from the start.
Resolving a complaint takes twice as long when you have to check order status in one system, stock status in another and history in a third. Kaduno Service connects support cases directly to orders, products, warehouse flow and customer history — so the agent helping the customer sees everything on one page.
02 // What you get
What you get
Cases linked to orders & products
Create a case directly from an order or product. Order lines, delivery status and payment history are visible in the case context without extra lookups.
Returns flow with reason capture
Customers and agents can initiate a return with structured reason selection. The return is linked to the original order, and the outcome — refund, exchange or repair — is tracked to close.
Service history
All cases for a customer are visible on the customer card in Kaduno CRM. Repeat issues and escalation patterns are easy to spot over time.
Warranty & complaints
Log warranty claims and product complaints with linked products and serial numbers. Escalated cases can be forwarded to Kaduno Tasks for internal handling.
SLA & case tracking (beta)
Set response and resolution targets per case category. Notifications and escalation on breach are in development — the capability is available as beta for early adopters.
03 // AI
AI in this module — shipping today
Returns with structured reason capture
The returns flow collects structured reasons per product line. The data feeds reporting across products and suppliers — so recurring defects or misdescriptions are spotted early.
[ SCREENSHOT ]The case view: order, delivery history, products and return status linked to one support case.
