Build contact and enquiry forms on your website. Collect responses in Kaduno, notify the right colleague and turn a submission into a lead when CRM is enabled.
Example: an enquiry from the website
Choose fields for contact details, text, choices, dates and attachments. Show relevant follow-up fields based on earlier answers, and decide which fields are required.
Select the form in the page’s form block, activate it and publish the page. Customize the submit button and confirmation, or choose a separate thank-you page.
Every response reaches the form’s inbox. Choose who receives an email notification and whether submissions should also create individual leads. The team can mark responses as read and archive them after follow-up.
What you can do, what you control and what to consider before getting started.
Conditional fields let a form adapt to the customer’s answer. Validation and help text make clear what to enter before submitting.
With lead creation enabled, the email address is used to avoid duplicates. A dedicated newsletter opt-in field can subscribe the customer when they tick it.
Use spam protection, filter by status and export responses when needed. The store can set a retention period that automatically deletes old submissions.
No. The form inbox collects responses without CRM too. CRM is needed if the submission should create a lead for further sales follow-up.
Yes. Add a file field to the form. The team can open attachments alongside the rest of the submission in the admin.
Yes. You can edit labels and add new fields. A removed field no longer appears in the inbox. Export any responses you need before removing fields.
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